How much does Smart-ID cost?
You can download and use Smart-ID app on the Swedbank Internet Banking site or in the mobile app free of charge.
If I have Smart-ID, do I no longer need the code card and security token?
We suggest keeping your code card or security token to be used in situations when it is impossible to use your mobile phone, for instance, when there is no internet coverage, or when the phone is out of battery or broken.
Likewise, your code card or security token can be used in case you accidentally block your account and need to create a new account, or in case you want to create a new account on a different device.
Your code card or security token also enables you to close your account in the self-service Smart-ID portal in case you lose your phone.
Why do I need a third-party app to use Internet Banking?
Just as with code cards and security tokens, the bank has commissioned a reliable supplier to develop and maintain Smart-ID. The Estonian company SK ID Solution AS has 15 years of experience in providing certification services; it has developed and provides ongoing authentication of secure digital signatures for the Estonian nation-wide system, similarly to the Latvian National Radio and Television Centre, which provides equivalent services in Latvia.
For additional information visit: www.sk.ee
What is the control code?
The control code is an automatically generated 4 digit number displayed in a window of the Internet Banking site and your Smart-ID app. The control codes are introduced to make sure you confirm the right transaction in your Smart-ID app.
What features are available on the SMART-ID self-service portal?
The self-service portal allows you to check the status of your account (active or blocked), as well as to block your account.
Can I use Smart-ID on several devices?
You have to download and install the Smart-ID app, as well as to create an account on whichever device you want to use. Also, whenever you buy a new smartphone, you have to download and install the Smart-ID app, as well as to create a new account. Switching between devices and creating of new accounts has no effect on your bank account.
Can I use Smart-ID abroad?
You can use your Smart-ID whenever you travel outside Latvia, just make sure you remember your PIN codes and have internet connection.
The use of Smart-ID abroad will not create substantial roaming costs, since a single Smart-ID transaction in average uses merely 5 Kb of data.
What do I do in case of problems connecting or using Smart-ID?
Retry in a couple of minutes. If the problem persists, contact Swedbank by phone on 67 444 444 or e-mail at email@example.com. If the problem is related to the creation of a Smart-ID account, you can contact Smart-ID support service by phone +371 67 665 001 or e-mail firstname.lastname@example.org.
What are the transaction limits on Smart-ID?
Your remote banking service contract provisions apply, that is, your Smart-ID account has the same transaction limits as before when you were using the code card.
Do I have to open the Smart-ID app to use it?
If you have enabled the push notification feature of the Smart-ID app on your device, notifications will automatically appear on the home screen; tapping the notifications will automatically direct you to the Smart-ID app.
If the push notifications are disabled for the Smart-ID app, you have to open the app manually to check the control code and enter PIN1 or PIN2.
Can I use Smart-ID offline?
No. Smart-ID only works with internet connection – either mobile data or Wi-Fi.
What is the data usage?
A single Smart-ID transaction uses a very small amount of data – approximately 5 KB.
Does Smart-ID provide accessibility for the visually-impaired?
Visually impaired people can use the “voice” feature which is available in the recent smart devices. With the “voice” or “audio” feature activated, banking services are available both in the Smart-ID app and the Swedbank mobile app.