Internet bank security

It is only through joint effort that we can ensure safety of money

It is a top priority of Swedbank to ensure that its Internet banking system is as secure as possible for you and your money. However, it is extremely important that you keep your wits about you when using the Internet banking service and your computer.

Authentication methods

The code card is the most convenient solution for people who have basic simple needs - checking account balance, paying utility bills and making other payments of small amounts.
There are maximum limits per account, per user and per channel (EUR 4500 daily limit, EUR 45000 monthly limit) with the code card.

Issuing of the code card is free of charge, replacing a lost card costs 2.13 EUR.

The code calculator is an electronic device that generates single-use random codes. It is a reliable tool for those who make more transfers, travel often or manage bigger amounts of money. Daily and monthly transaction limits can be selected according to your preferences.

The price of the code calculator is 12.81 EUR.

eID card is the most secure way of authentication. However, please note that your computer needs to be prepared for eID usage and you will be able to use e-signature only on this particular computer.

With the eID card, the daily and monthly transaction limits can be chosen according to your preferences.
The bank provides this service for free, however you need to have the eID card reader and set up your computer.

What to do in emergencies?

If you've lost your Internet Banking access codes or your access credentials are compromised, do not hesitate and call us at any time (since our services are available round-the-clock). The Bank will immediately block access to your Internet Banking user account, and no one else will be able to access money in your bank account(s) with our Bank.

Call us: +371 67 444 444

User rights

In our Internet Banking facility, you can use a number of accounts or select a single account to be used. You can set the use mode for every user and account, limiting the rights of users, e.g. only permitting viewing account information, whereas payments cannot be made.

A company can assign different user rights based on its needs which are divided into profiles: preparation of payments, information, payments and all services (information, payments and agreement concluding). An additional option for payments is double acceptance: another user who has the right to make payments from the same account must always approve payments made by a user if they exceed the amount set by the company.

User limits

You can set daily and monthly limits individually for every user and account. Choose daily and monthly limits that suit your needs and/or the needs of your company.
Limits are user-specific, not applicable for every single account. Note that for code card user limits can be below but not above 4500 EUR a day and 45000 EUR a month. Limits can be modified in any Swedbank branch (make sure you have an identity document with you when visiting branch).

Call-approval limits

You can set limits for call approvals for outgoing payments. If it is exceeded, a bank employee will call the specified contact person and ask for an approval of the payment and its details. Alternatively, your company's representative can call the bank's customer service line and approve the payment upon authorization. Additional approval of the payment will be made by phone. It means that the bank will not execute any payments that exceed the approval limits without approval by the client.

The bank will call you back on weekdays from 9:00 to 18:00. If the employee fails to get in touch with the client, they will try again during the banking day; if they don't succeed, they will try on the next day. If the client is not reached by phone, the payment will be cancelled.

Use the SMS Banking features

Set up being notified by a text messages in case of exceeding outgoing payments and you will receive an SMS alert every time when an outgoing payment exceeds the limit set by you. This way, you will be always up-to-date with your finances or those of your company at any place and time just by the text message.

Browsing session expiration

If you're idle on the Internet Banking site for 15 minutes, you will be prompted to enter the password to continue your Internet Banking session. Time limits protect you in case you forget to log off from the Internet Banking site when leaving the computer.

Blocking user if an incorrect password or PIN has been entered

If an incorrect password has been entered for five times when trying to log on to the Internet Banking site, access to the user account will be blocked.

Session certificate

All Internet Banking data traffic is encrypted.

Internet Banking site certificate

Before starting to enter your log-in credentials, make sure that you have the right URL entered in your Internet browser address bar. The connection must be encrypted and you can see it in the address bar which should begin with https://... Also, an icon security icon is visible at the bottom of the internet browser's window. The icon is a sign of Verisign certificate.

We recommend the following safety measures on computers used for Internet Banking:

  • Install Antivirus software and configure it to automatic update of the virus definitions database (at least one auto-update per day).
  • Install and turn on the local firewall. It should be configured so that it prevents connections from the Internet to your computer.
  • Regularly download and install security updates for all software installed in your computer.
  • Use the latest browser and operating system available.
  • Turn on automatic updates for all software.
  • Set your browser to block pop-ups.

We recommend the following safety measures on mobile devices (smartphones and tablets) used for Internet Banking:

  • Download and install applications only from trusted sources such as the App Store on the iPhone and iPod touch or Google Play on your AndroidTM device or Windows Phone apps store.
  • Do not root or jailbreak your mobile device to get around limitations set by your carrier or device manufacturer. It will remove protections built into the device to defend against mobile threats.
  • Configure your mobile device to automatically download and install updates for all software installed on it.
  • Use the latest browser and operating system available.

Suspicious e-mails or calls. Be cautious and on your guard!

Sometimes you may receive phone calls or letters allegedly from 'bank employees' or other 'officials' asking you to reveal your secret codes. As a general rule such phishing is designed to trick somebody into disclosing their bank or credit card information by sending fraudulent e-mails purporting to be from a bank, Internet service provider, etc. asking for verification of account numbers or passwords.

  • Internet banking users must not disclose secret internet bank codes information to anybody even if threatened or promised substantial financial reward for it.
  • Internet banking users are encouraged to call the bank and inform it of any suspicious e-mails or phone calls asking them to supply or confirm information concerning their secret internet banking access codes.
  • Internet banking users must not click on links contained in suspicious e-mails, open any attachments or reply to them.
  • Swedbank never sends e-mails asking to provide your user ID, passwords or code card numbers, or any links to websites where any of your data have to be entered.
  • Swedbank never sends any e-mails asking to install additional software to improve Internet banking usability.

If you suffered something similar please report incident to the bank

Safe browsing

  • Threat suspicious files with caution and do not open them. Do not open files from anyone you don't know or if you are not convinced that it is safe to do so. Also be wary of suspicious files from people you know - they may be infected and the file in question may be a virus or spyware. Most often viruses are contained in files with the extensions .exe, .com, .bat, .vb, .vbs, .js, .scr and .pif.
    Viruses may also be present in Microsoft Office documents, so it is well worth to exercise caution when opening them and to select 'No' when Word asks if you want to run a macro (program script).
  • When you finish your Internet banking session, log off (by clicking on “Exit") and close your Internet browser (by clicking on “X" sign). This is obligatory even if you leave your computer unattended for a little while. By following this advice, you will protect yourself against your computer (and your bank accounts) being accessed by other persons.
  • If possible, avoid banking online at public places (Internet cafes, libraries etc.) However, if you must do so, always make sure that you close the browser after banking online and change your login password as soon as possible.
  • Do not log in to your computer using a user profile with administrator rights in your day-to-day work.
  • Turn your computer off when you don't use it. Nobody can hack a computer which is offline.

Protect your internet bank access codes

  • Do not, under any circumstances, share details of your secret internet banking codes with other persons, including your family members, friends or the Bank's employees. If you want your family members to manage money in your bank account(s) with Swedbank, ask the Bank to issue internet banking access codes to your selected persons too. Remember that all internet banking login details (user ID, codes, passwords, etc.) are essentially the key to accessing your money.
  • Keep the code card out of sight or reach of strangers and other persons. Do not write your ID number on it.
  • Never send internet banking access details via email.
  • Do not store your password or PIN together with the security token.
  • Your permanent password should be hard to guess and consist of illogical set of numbers, letters and other characters. Telephone numbers, personal names or other information related to you should be avoided. Choose a password that contains 8 to 16 characters.
  • Change your password in every 40 days.
  • Your PIN should not coincide with any part of your phone number. Avoid choosing a PIN resembling dates.
  • Change your permanent password or PIN immediately if you suspect that other person might have accessed your internet banking credentials.

Keep an eye on the movement of finances in your account

  • Keep track of transactions in your account on a regular basis.

Use free online virus scanners to verify that your computer is safe: