Internet shopping

Enable online payments for card to be able to pay for purchases at online stores!

The online payments feature must be enabled for each card separately.

How to pay by card at online stores

  • Enter correct details when paying for the purchase

    1. Cardholder’s full name.
    2. Card number.
    3. Card expiry date.
    4. Card’s CVV/CVC code.

    * Debit / Credit designation on the front side of the card will help you understand what type of card you have: “Debit” meaning debit card and “Credit” - credit card

  • Confirm the purchase on the merchant’s website

    Before confirming the purchase, check if the details and value of the purchase are stated accurately on the merchant’s page.

    We recommend shopping at stores with websites bearing the MasterCard SecureCode and/or Verified by Visa logotypes which denote a secure purchase system.

    A

    The purchase involves additional steps described in step 3.

    If the merchant has joined the MasterCard SecureCode and/or Verified by Visa system, then for extra safety the purchase will need to be verified via Swedbank Internet Banking.

    B

    The purchase has gone through and no further action is required.

    If the store’s website doesn’t have the MasterCard SecureCode and/or Verified by Visa logo, then additional verification via Swedbank Internet Banking is not required.

  • Verify the purchase via Swedbank Internet Banking

    1. Check if the security message is correct and click “Continue”;
    2. Log on to Internet Banking by entering your user ID and password, and the requested code from the code card or security token;
    3. After confirming the purchase you will be redirected back to the merchant’s website.
  • Why a payment may fail

    • Internet shopping feature may be not enabled for the card.
    • The account lacks sufficient funds.
    • The card’s purchase transaction limit may be too low.
    • The card has expired (see the expiry date on front of the card).
    • It may be due to restrictions set by the merchant (e.g. cards of a specific type or cards issued in a specific country are not accepted).

Frequently asked questions

  • Why am I unable to enable internet shopping for the card?

    • Make sure the card is active in the section “My Cards”. If the card is not active, it cannot be registered for internet shopping.
    • If your card is linked to other person’s or company’s account, then you first need to contact the account holder or company’s representative in order to enable internet shopping. Internet shopping can be enabled for the card only by the card’s account holder or company’s representative.

    In case of supplementary card, the cardholder needs to have an active Swedbank Internet Banking user account. If you don’t have one, contact the bank for further instructions.

  • What to do if I’ve enter my user ID or code incorrectly?

    If the user ID or code/password is entered incorrectly more than 5 times in a row, Swedbank will block access to the respective Internet Banking user account. In such an event contact the bank by phone on 67 444 444 for instructions on how to unblock access.

  • How to check if the online store has joined the secure internet shopping system MasterCard SecureCode and/or Verified by VISA?

    The participating merchants have the following logos displayed at their internet store:

  • If I disable the internet shopping feature for the card, will the merchant be able to charge transactions to my account?

    If the card is registered with the merchant for recurring purchases and a separate contract for it exists between the customer and the merchant, the merchant will be able to charge for transactions.

    For example, if a user profile has been created, card details have been supplied and a contract has been signed on iTunes, Apple and Google website, then purchases will be charged to the card according to the contract irrespective of whether or not the card is registered for internet shopping.

  • How to disable the internet shopping feature on the card?

    • If necessary, the internet shopping feature for the card can be disabled by clicking “Disable”.
    • In cases when the card is lost, we suggest temporarily suspending the card via Internet Banking or via the mobile app in the “Cards” section. If the card is found, it can be activated within 10 days via Internet Banking or by phone on 67 444 444.
    • If the card is stolen or falls into possession of another person, the card must be closed by calling 67 444 444.

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